Question 1

Do you support cloned machines?

Accepted Answer

No. We support genuine equipment with a traceable serial number and the applicable software and warranty entitlement.

Question 2

Do you offer software upgrades?

Accepted Answer

Often, yes. Availability depends on the tool, its age, serial number and original supply channel.

Question 3

Do you offer repairs and spares on equipment?

Accepted Answer

We hold common parts and repair supported equipment. Send the model, serial number and fault details so we can confirm the next step.

Question 4

My machine has stopped working suddenly, what should I do?

Accepted Answer

Switch it off safely and contact us with the model, serial number and fault details. Do not open or repair the unit unless you are authorised to do so.

Question 5

What happens if I lost my username and password for software upgrading?

Accepted Answer

Send us the serial number. If the account is linked to our supply record, we can help recover the correct account details.

Question 6

My software updates have expired, what should I do now?

Accepted Answer

We can check the available renewal term and price. If the platform is no longer supported, we can quote a suitable replacement.

Question 7

I bought equipment from an opposition supplier, can Equiptech support it?

Accepted Answer

Possibly. Support depends on the brand, model, serial number and fault. Inspection and support charges may apply.

Question 8

We have received great support from Equiptech. What should we do?

Accepted Answer

Send your feedback to our team. If you are willing to provide a testimonial, we will confirm how and where it may be used before publication.

Question 9

How do I know if I am being offered cloned equipment?

Accepted Answer

Ask for the serial number, local warranty terms and software entitlement in writing. Send those details to us if you want help checking the offer.

Question 10

Why does Equiptech want to know my budget?

Accepted Answer

Budget helps us rule out equipment that is not commercially realistic. We still check coverage, capacity and site requirements before making a recommendation.

Question 11

How do I know what equipment I need?

Accepted Answer

Start with the jobs, vehicle mix, expected volume and available space. We use those details to compare suitable equipment and site requirements.

Question 12

What support will I get from Equiptech versus other suppliers?

Accepted Answer

Support depends on the product. Your quote states the applicable warranty, commissioning, training, software and service arrangements.

Question 13

How long does delivery take?

Accepted Answer

Lead time depends on stock, delivery location and installation requirements. We confirm the expected timing on the quote.

Question 14

Do you install the equipment?

Accepted Answer

Yes, where the equipment requires it. The quote states the survey, installation, testing and commissioning work included.

Question 15

Can I rent instead of buying?

Accepted Answer

Rental terms may be available from 24 to 60 months, subject to approval. We show the rental structure beside the configured cash quote.

Question 16

Why aren't prices shown on the site?

Accepted Answer

The final price can depend on configuration, site work, delivery, installation and training. A written quote shows each applicable cost.

Questions about buying and support

Support related

Purchase related